Amount refunded from DSG and taking long time to get the refund

Provide the customer with the DSG refund documents to contact the respective banks

Fines paid on the Internet, mPay, Smartphone, ENBD and not cleared from Traffic System

The reason maybe: a. If the amount is refunded after Dubai Police reconciliation provide the customer with the Dubai Smart Government Refund document with transaction No. OR (may be due to another fine on the same date)

Fines paid on the Internet, mPay, Smartphone,ENBD and cleared from Traffic System and no confirmation received.

Customer can call 901 for checking the transaction details and he/she should provide Driving License# or Vehicle Plate# or TC (Traffic File#) Number

Fines paid on the Internet, mPay, Smartphone,ENBD and not cleared from Traffic System and another fines are showing during vehicle renewal

This may be due to the late entry of certain fines on the traffic system. Call center has to check the fines entry date and time.

Fines paid on the Smartphone, ENBD and not cleared from Traffic System

This may be due wrong selection of another plate number on the Smartphone or ENBD

How do I get to a list of traffic violations?

You log in to “Inquiry and Payment of Traffic Fines” Service, and if there is a violation recorded on the vehicle, a button indicating “Print a list of violations”, which will be sent to email registered in the vehicles traffic file and the same list will be displayed on the screen.

How much does it cost to get a list of traffic violations?

There is no fees, if submitted through the Service, but in case it is requested from any of the Service Locations, a due fee of AED 5 per vehicle.

Requesting help for how to pay fines through Internet, Smartphone.

Customers can call 901 for payment help

Requesting how to dispute traffic fines

You can apply through the e SERVICE (Request for Modifying of Traffic Violations) OR visit Deira or Bur Dubai Traffic Department

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Reporting Services

E-services for reporting and inquiring about incidents

Traffic Services

E-services for traffic, designed for drivers and vehicles

Permit Services

E-services for issuing different kinds of permits

Certificate Services

E-services for issuing accredited certificates

Community Services

E-services designed to satisfy and serve the community

Hemaya Services

E-services regarding student safety and security

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Fines Inquiry and Payment

This service enables the public to inquire about and pay traffic fines reg. .

Unknown Accident Report

This service enables vehicle owners or drivers, whose vehicles are damaged. .

Reporting Vehicle Obstruction

This service allows applicants to file a report against vehicles obstructi. .

Traffic Violations Copy

This service enables applicants to obtain information related to a traffic. .

Smart Impound

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This service allows customers to obtain a copy of a previously issued traf. .

Traffic Training Courses

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This service enables applicants wishing to change their vehicle color to o. .

Traffic Fines Installment

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Seminar Request

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Application Status

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Activities Request

This service allows applicants to apply for the participation of the mount. .

Document Verification

This service allows customers to verify the authenticity and validity of a. .

Destroy Explosives and Ammunition

This service allows the businesses to request the destruction of expired e. .

Sport Facilities Request

This service allows customers to book and use sports facilities at the Dub. .

Human Trafficking Victims

A service that allows the public to report human trafficking practices or . .

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This service allows people with heart conditions or other critical health . .

People of Determination

This service allows people of determination in all Emirates who have physi. .

File a Labor Complaint

This service enables labor workers to submit individual or collective comp. .

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Neighborhood Police

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Event Security

This service allows government authorities or the businesses to request po. .

Child and Women Protection

This service provides social support and legal protection for children an. .

Feedback

The service allows customers to provide their opinions and comments aimed . .

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This service allows applicants to submit their suggestions with regards to. .

DP Leaders At Your Service

This is a digital service that promotes communication between the senior l. .

Payment History

This service allows customers who have completed their transactions electr. .

Medical Treatment Extension

This service enables patients of Dubai Police who are sent abroad for medi. .

Job Vacancies

A service through which job seekers can learn about vacancies in Dubai Pol. .

Public Tenders

The service is for companies wishing to register as one of the suppliers i. .

Virtual Museum

This service allows customers to visit the Dubai Police Museum virtually, . .

Home Security

A smart security service for villas in the Emirate of Dubai that provides . .

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Service Attachment

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Volunteer Platform

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