Amount refunded from DSG and taking long time to get the refund

Provide the customer with the DSG refund documents to contact the respective banks

Fines paid on the Internet, mPay, Smartphone, ENBD and not cleared from Traffic System

The reason maybe: a. If the amount is refunded after Dubai Police reconciliation provide the customer with the Dubai Smart Government Refund document with transaction No. OR (may be due to another fine on the same date)

Fines paid on the Internet, mPay, Smartphone,ENBD and cleared from Traffic System and no confirmation received.

Customer can call 901 for checking the transaction details and he/she should provide Driving License# or Vehicle Plate# or TC (Traffic File#) Number

Fines paid on the Internet, mPay, Smartphone,ENBD and not cleared from Traffic System and another fines are showing during vehicle renewal

This may be due to the late entry of certain fines on the traffic system. Call center has to check the fines entry date and time.

Fines paid on the Smartphone, ENBD and not cleared from Traffic System

This may be due wrong selection of another plate number on the Smartphone or ENBD

How do I get to a list of traffic violations?

You log in to “Inquiry and Payment of Traffic Fines” Service, and if there is a violation recorded on the vehicle, a button indicating “Print a list of violations”, which will be sent to email registered in the vehicles traffic file and the same list will be displayed on the screen.

How much does it cost to get a list of traffic violations?

There is no fees, if submitted through the Service, but in case it is requested from any of the Service Locations, a due fee of AED 5 per vehicle.

Requesting help for how to pay fines through Internet, Smartphone.

Customers can call 901 for payment help

Requesting how to dispute traffic fines

You can apply through the e SERVICE (Request for Modifying of Traffic Violations) OR visit Deira or Bur Dubai Traffic Department

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Reporting Services

All smart reporting services under the same bundle.

Traffic Services

Everything related to traffic services, including fine inquiry and payment.

Permit Services

Get any permit through the diverse permits bundle.

Certificate Services

Apply and obtain any certificate approved by Dubai Police easily.

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Enjoy using a variety of smart and essential community services.

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Explore Hemaya's services with our intuitive guide.

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Home Security

This service allows villa residents in the Emirate of Dubai to request pol. .

Lost Item Certificate

This service enables applicants to obtain a lost item certificate for lost. .

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This service enables the public to inquire about and pay traffic fines reg. .

Fines Inquiry and Payment

This service enables the public to inquire about and pay traffic fines reg. .

Night Work Permit

This service allows businesses to obtain a temporary permit authorizing th. .

Police Clearance Certificate

This service provides applicants with a certificate that proves their good. .

Results

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OCEC

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Permit Services

Get any permit through the diverse permits bundle.

Sailing Permit

This service allows seafarers to enter their cruise trip and expected wher. .

HQ Entry Permit

This service enables applicants to acquire an entry permit to enter the p. .

Night Work Permit

This service allows businesses to obtain a temporary permit authorizing th. .

Road Closure Permit

This service allows customers who have a road closure permit issued by RTA. .

Detainee Visit Request

This service enables applicants to obtain a permit to visit detainees held. .

Corpse Entry Permit

This service enables applicants willing to enter a relatives corpse for bu. .

Police Museum Visit Permit

This service enables applicants to submit a request to visit the Dubai Po. .

Inmate Visit Permit

This service allows applicants to communicate with inmates through video c. .

Reporting Services

All smart reporting services under the same bundle.

OCEC

OCEC is a public private partnership (PPP) initiative led by Dubai Police .

Criminal Status of Financial Cases

This service enables individuals impacted by various types of criminal off.

eCrime

This service allows applicants to file an e-crime complaint, whether the c.

Tourist Police

This service allows tourists to submit a report or complaint to the Touris.

Diplomatic Services

This service is offered by the General Department of Criminal Investigatio.

Police Report Inquiry

This services enables applicants to inquire about reports and their latest.

File Criminal Complaint

This service enables affected individuals to file criminal complaints of v.

Police Eye

Police Eye.

Bounce Cheque Report

This service enables applicants to file complaints for bounced cheques and.

Victim Support

This service enables victims of illegal acts to contact the police regardi.

Certificate Services

Apply and obtain any certificate approved by Dubai Police easily.

TWIMC Certificate

This service allows customers to obtain a certificate attesting to the fac. .

Traffic Clearance Certificate

This service allows all road users with vehicles or driver's licenses issu. .

Traffic Status Certificate

This service enables applicants to obtain a certificate that shows the dri. .

TWIMC Inmate Certificate

This service allows anyone who has been sentenced to a court order and who. .

Police Clearance Certificate

This service provides applicants with a certificate that proves their good. .

Lost Item Certificate

This service enables applicants to obtain a lost item certificate for lost. .

Gold Management Platform

A security program dedicated to gold shops to test and identify stolen gol. .

Traffic Services

Everything related to traffic services, including fine inquiry and payment.

Pay Against Impound Service

This service enables the public to inquire about and pay traffic fines reg. .

Fines Inquiry and Payment

This service enables the public to inquire about and pay traffic fines reg. .

Unknown Accident Report

This service enables vehicle owners or drivers, whose vehicles are damaged. .

Reporting Vehicle Obstruction

This service allows applicants to file a report against vehicles obstructi. .

Traffic Violations Copy

This service enables applicants to obtain information related to a traffic. .

Smart Impound

This service enables applicants to keep their vehicles in their preferred . .

Reissuing Accident Report

This service allows customers to obtain a copy of a previously issued traf. .

Traffic Training Courses

This service enables applicants to apply for specialized courses provided . .

Change Vehicle Color

This service enables applicants wishing to change their vehicle color to o. .

Traffic Fines Installment

This service aims to enable vehicle owners (individuals - business sector). .

Simple Accident Report

This service allows drivers of vehicles damaged as a result of a collision. .

Hemaya Services

Explore Hemaya's services with our intuitive guide.

Specialized Training

This service aims to meet the needs of drug control institutions through i

Your Awareness is Protection

This service aims to meet the needs of all companies and business institut

Seminar Request

This service discusses the most critical issues, challenges and developmen

Student Awareness

This service aims to enable the coordinators in public and private schools

Community Services

Enjoy exploring a variety of smart and essential community services.

Lecturer Request

This service allows customers to submit a request to hire a lecturer or re. .

Application Status

This service allows applicants to follow up on their application's status . .

Renting Iron Barrier

This service allows individuals, institutions and companies to rent securi. .

Activities Request

This service allows applicants to apply for the participation of the mount. .

Document Verification

This service allows customers to verify the authenticity and validity of a. .

Destroy Explosives and Ammunition

This service allows the businesses to request the destruction of expired e. .

Sport Facilities Request

This service allows customers to book and use sports facilities at the Dub. .

Human Trafficking Victims

This service provides care and rehabilitation for human trafficking victim. .

Heart Disease

This service allows people with heart conditions or other critical health . .

People of Determination

This service allows people of determination in all Emirates who have physi. .

File a Labor Complaint

This service enables labor workers to submit individual or collective comp. .

Initiative Voting

Initiative Voting. .

Neighborhood Police

A service that empowers Dubai residents to volunteer for opportunities, re. .

Fast Track

This service enables applicants to book an in-person appointment ahead of . .

Event Security

This service allows government authorities or the businesses to request po. .

Child and Women Protection

This service allows women and children who are victims of crime and violen. .

Feedback

The service allows customers to provide their opinions and comments aimed . .

Suggestion

This service allows applicants to submit their suggestions with regards to. .

DP Leaders At Your Service

This is a digital service that promotes communication between the senior l. .

Payment History

This service allows customers who have completed their transactions electr. .

Medical Treatment Extension

This service enables patients of Dubai Police who are sent abroad for medi. .

Job Vacancies

A service through which job seekers can learn about vacancies in Dubai Pol. .

Public Tenders

Public Tenders. .

Virtual Museum

This service allows customers to submit a request to visit the Dubai Polic. .

Home Security

This service allows villa residents in the Emirate of Dubai to request pol. .

Retirees Services

A group of services dedicated to Dubai Police pensioners to enhance commun. .

Service Attachment

This service enables applicants to add any attachments or documents requir. .

Volunteer Platform

This service aims to enable community members (Dubai Police Officers - the. .