Amount refunded from DSG and taking long time to get the refund

Provide the customer with the DSG refund documents to contact the respective banks

Fines paid on the Internet, mPay, Smartphone, ENBD and not cleared from Traffic System

The reason maybe: a. If the amount is refunded after Dubai Police reconciliation provide the customer with the Dubai Smart Government Refund document with transaction No. OR (may be due to another fine on the same date)

Fines paid on the Internet, mPay, Smartphone,ENBD and cleared from Traffic System and no confirmation received.

Customer can call 901 for checking the transaction details and he/she should provide Driving License# or Vehicle Plate# or TC (Traffic File#) Number

Fines paid on the Internet, mPay, Smartphone,ENBD and not cleared from Traffic System and another fines are showing during vehicle renewal

This may be due to the late entry of certain fines on the traffic system. Call center has to check the fines entry date and time.

Fines paid on the Smartphone, ENBD and not cleared from Traffic System

This may be due wrong selection of another plate number on the Smartphone or ENBD

How do I get to a list of traffic violations?

You log in to “Inquiry and Payment of Traffic Fines” Service, and if there is a violation recorded on the vehicle, a button indicating “Print a list of violations”, which will be sent to email registered in the vehicles traffic file and the same list will be displayed on the screen.

How much does it cost to get a list of traffic violations?

There is no fees, if submitted through the Service, but in case it is requested from any of the Service Locations, a due fee of AED 5 per vehicle.

Requesting help for how to pay fines through Internet, Smartphone.

Customers can call 901 for payment help

Requesting how to dispute traffic fines

You can apply through the e SERVICE (Request for Modifying of Traffic Violations) OR visit Deira or Bur Dubai Traffic Department

Organizational Structure

Commander in Chief of Dubai Police

Deputy Commander in Chief of Dubai Police

Headquarter Regulatory Office
Police Judiciary Council

Resilience Center
Internal Audit Office

Esaad Card Center
Governance and Compliance

Assistant Commander -in-Chief for Community Happiness and Logistic Support Affairs
- Protocol Department
- Institutional Development Office
- General Department of Community Happiness
- General Department of Logistic Support
Assistant Commander -in-Chief for Ports Affairs
- Institutional Development Office
- General Department of Airports Security
- Ports Police Station
- Dubai Police Air Wing
Assistant Commander -in-Chief for Academic affairs and training
- Hemaya Schools Office
- Institutional Development Office
- Dubai Police Academy
- General Department of Training
Assistant Commander -in-Chief for Excellence and Pioneering Affairs
- Institutional Development Office
- General Department of Excellence and Pioneering
- General Department of Human Rights in Dubai Police
- Future Foresight Center
Assistant Commander -in-Chief for Operations
- Institutional Development Office
- General Department of Traffic
- General Department of Operations
- General Department of Organization Protective Security and Emergency
- General Department of Transport and Rescue
Assistant Commander -in-Chief for Administration affairs
- Dubai Police Health Center
- Institutional Development Office
- Center for Quality of life
- General Department of Administrative Affairs
- General Department of Human Resources
- General Department of Artificial Intelligence
- General Department of Finance
Assistant Commander -in-Chief for Criminal Investigation
- Institutional Development Office
- Institutional Development Office (Police Stations)
- Oyoon Center
- - General Department of Forensic Science and Criminology
  - General Department of Anti-Narcotics
  - General Department of Punitive and Correctional Establishments
  - General Department of Criminal Investigations (CID)
- - Bur Dubai Police station
  - Al Muraghabat Police Station
  - Nad Al Sheba Police Station
  - Al Rifaa Police Station
  - Jebel Ali Police Station
  - Hata Police Station
  - Al Qusais Police Station
  - Al Rashidyia Police Station
  - Al Barsha Police Station
  - Naif Police Station
  - Al Khawaneej Police Station
  - Dubai Mounted Police
  - Criminal Information Department