Amount refunded from DSG and taking long time to get the refund

Provide the customer with the DSG refund documents to contact the respective banks

Fines paid on the Internet, mPay, Smartphone, ENBD and not cleared from Traffic System

The reason maybe: a. If the amount is refunded after Dubai Police reconciliation provide the customer with the Dubai Smart Government Refund document with transaction No. OR (may be due to another fine on the same date)

Fines paid on the Internet, mPay, Smartphone,ENBD and cleared from Traffic System and no confirmation received.

Customer can call 901 for checking the transaction details and he/she should provide Driving License# or Vehicle Plate# or TC (Traffic File#) Number

Fines paid on the Internet, mPay, Smartphone,ENBD and not cleared from Traffic System and another fines are showing during vehicle renewal

This may be due to the late entry of certain fines on the traffic system. Call center has to check the fines entry date and time.

Fines paid on the Smartphone, ENBD and not cleared from Traffic System

This may be due wrong selection of another plate number on the Smartphone or ENBD

How do I get to a list of traffic violations?

You log in to “Inquiry and Payment of Traffic Fines” Service, and if there is a violation recorded on the vehicle, a button indicating “Print a list of violations”, which will be sent to email registered in the vehicles traffic file and the same list will be displayed on the screen.

How much does it cost to get a list of traffic violations?

There is no fees, if submitted through the Service, but in case it is requested from any of the Service Locations, a due fee of AED 5 per vehicle.

Requesting help for how to pay fines through Internet, Smartphone.

Customers can call 901 for payment help

Requesting how to dispute traffic fines

You can apply through the e SERVICE (Request for Modifying of Traffic Violations) OR visit Deira or Bur Dubai Traffic Department

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Al Raffa police station

Bur Dubai area - Al-Fahidi neighborhood

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Bur Dubai police station

Sheikh Zayed Road, near the Trade Center roundabout

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Naif Police Station

Sikkat Al Khail Rd

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Ports Police Station

D94-Jumeirah Street - Port Rashid - Dubai

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Qusais police station

Al Qusais No. (2) on Beirut Street

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Rashidiya police station

Al-Rashidiya area - Opposite Nad Rashid Market - street number33

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Smart police station-Al Eyas

Al Khawaneej 2 area – Emirates Road

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Smart police station–la Mer

The center is located in Jumeirah 1 - La Mer North

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Smart Police Station - The World Islands

near The World Islands

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Al Faqaa Police Station

Dubai - Al Ain St- - Faqea - Dubai

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Al khawaneej Police Station

Al khawaneej 2 -Dubai

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Smart Police Station - Al lissali

The center is located on Dubai-Al Ain Road

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SPS - al seef

the Dubai Airport Free Zone – Food Court

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SPS - alnkhla

The center is located in the Palm Jumeirah area - Golden Mile Galleria 7

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SPS - Arabian Ranches

Arabian Ranches - Community Centre - 311A

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Barsha Police Station

E44 Al Khail Road - Al Barsha - Al Barsha South - Dubai

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SPS - city walk

The center is located in the Al Wasl area - Al Mustaqbal Street

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Smart Police Station – Hatta (Wadi Hub)

In the Wadi Hub area

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Smart police station – Headquaters

Al Twar 1, on Al Nahda Street

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Jabal Ali Police Station

Sheikh Mohammed bin Zayed Road in Jebel Ali Industrial Area

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Lahbab Police Station

Dubai - Hatta Rd

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Murqabat Police Station

Abu Bakr Al Siddiq Street, after Warba Center

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SPS - sillicon Oasis

Dubai Silicon Oasis area, near the Cedre Shopping Centre

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SPS - design district D3

the Dubai Design District - Building 3.

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