Amount refunded from DSG and taking long time to get the refund

Provide the customer with the DSG refund documents to contact the respective banks

Fines paid on the Internet, mPay, Smartphone, ENBD and not cleared from Traffic System

The reason maybe: a. If the amount is refunded after Dubai Police reconciliation provide the customer with the Dubai Smart Government Refund document with transaction No. OR (may be due to another fine on the same date)

Fines paid on the Internet, mPay, Smartphone,ENBD and cleared from Traffic System and no confirmation received.

Customer can call 901 for checking the transaction details and he/she should provide Driving License# or Vehicle Plate# or TC (Traffic File#) Number

Fines paid on the Internet, mPay, Smartphone,ENBD and not cleared from Traffic System and another fines are showing during vehicle renewal

This may be due to the late entry of certain fines on the traffic system. Call center has to check the fines entry date and time.

Fines paid on the Smartphone, ENBD and not cleared from Traffic System

This may be due wrong selection of another plate number on the Smartphone or ENBD

How do I get to a list of traffic violations?

You log in to “Inquiry and Payment of Traffic Fines” Service, and if there is a violation recorded on the vehicle, a button indicating “Print a list of violations”, which will be sent to email registered in the vehicles traffic file and the same list will be displayed on the screen.

How much does it cost to get a list of traffic violations?

There is no fees, if submitted through the Service, but in case it is requested from any of the Service Locations, a due fee of AED 5 per vehicle.

Requesting help for how to pay fines through Internet, Smartphone.

Customers can call 901 for payment help

Requesting how to dispute traffic fines

You can apply through the e SERVICE (Request for Modifying of Traffic Violations) OR visit Deira or Bur Dubai Traffic Department

Customer Centers Details

Ports Police Station

Working Hours

24 hours

Address

D94-Jumeirah Street - Port Rashid - Dubai

Overview

About the center

The Ports Police Station was established in 1968 AD. The Ports Police Station is located on Jumeirah Road - Al Mina - Port and provides a range of certificates, permits and criminal operations services.

Center Sections

General Duty Department. - Working hours are 24 hours
Hamriyah Port Section. - Working hours are 24 hours
Port Facilities Security Section. - Working hours are 24 hours
Maritime Security Department. - Working hours are 24 hours
Marine Rescue Department. - Working hours are 24 hours
Criminal Registration Department. Monday - Thursday) 07:30 AM to 15:30 PM - Friday 07:30 AM to 12:00 PM
Customer Happiness Department. . From 06:00 am to 22:00 pm
Department of Administrative Affairs . Monday - Thursday) 07:30 AM to 15:30 PM - Friday 07:30 AM to 12:00 PM

Services

Available at the Center

Reports Services
All smart reporting services under the same bundle.

Services Available
Traffic Services
Everything related to traffic services, including fine inquiry and payment.

Services Available
Certificates
Apply and obtain any certificate approved by Dubai Police easily.

Services Available
Permits Services
Get any permit through the diverse permits bundle.

Services Available
Community Services
Enjoy using a variety of smart and essential community services.

Services Available

Public Facilities

Below are the available
amenities available forcustomers