Customer Happiness Charter
Dubai Police
strives to provide innovative and high quality
service that makes customers happy and goes beyond
their expectations
An Employee Proud to deliver distinguished service
- Greet you and offer attentive and unbiased service.
- Provide distinguished and high quality service
- Serve your needs adequately and professionally
- Understand your needs, assist and advice you for an effective problem solving and service delivery
An entity pledged to make customers happy
- Provide qualified and highly trained employees
- Simplify procedures to enhance the quality of customer s journey
- Provide Smart, Digital and E Services on a 24 hour basis
- Provide Service Completion requirements and completion details
- Provide transparency
- Give priority to serious cases, to the People of Determination and to the elderly
- Efficient and humane treatment especially of victims of offences
- Accept opinions, receive and handle complaints and remarks.
Positive and proactive customer
- Abide by the law
- Appreciate employee s efforts
- Provide required documents
- Provide your up to date information on our database
- Understand our priority system
- Call 999 only in case of emergency
- Respond to our inquiries
- Offer constructive feedback and suggestions
Lost And Found
eCrime
