Frequently Asked Questions

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Amount refunded from DSG and taking long time to get the refund

Provide the customer with the DSG refund documents to contact the respective banks

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Fines paid on the Internet, mPay, Smartphone, ENBD and not cleared from Traffic System

The reason maybe: a. If the amount is refunded after Dubai Police reconciliation provide the customer with the Dubai Smart Government Refund document with transaction No. OR (may be due to another fine on the same date)

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Fines paid on the Internet, mPay, Smartphone,ENBD and cleared from Traffic System and no confirmation received.

Customer can call 901 for checking the transaction details and he/she should provide Driving License# or Vehicle Plate# or TC (Traffic File#) Number

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Fines paid on the Internet, mPay, Smartphone,ENBD and not cleared from Traffic System and another fines are showing during vehicle renewal

This may be due to the late entry of certain fines on the traffic system. Call center has to check the fines entry date and time.

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Fines paid on the Smartphone, ENBD and not cleared from Traffic System

This may be due wrong selection of another plate number on the Smartphone or ENBD

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How do I get to a list of traffic violations?

You log in to “Inquiry and Payment of Traffic Fines” Service, and if there is a violation recorded on the vehicle, a button indicating “Print a list of violations”, which will be sent to email registered in the vehicle's traffic file and the same list will be displayed on the screen.

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How much does it cost to get a list of traffic violations?

There is no fees, if submitted through the Service, but in case it is requested from any of the Service Locations, a due fee of AED 5 per vehicle.

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Message is coming "Still there is a pending transaction" on the Internet, Smart Phone

Customer can call 901

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Requesting help for how to pay fines through Internet, Smartphone.

Customers can call 901 for payment help

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Requesting how to dispute traffic fines

You can apply through the e SERVICE (Request for Modifying of Traffic Violations) OR visit Deira or Bur Dubai Traffic Department

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