Amount refunded from DSG and taking long time to get the refund

Provide the customer with the DSG refund documents to contact the respective banks

Fines paid on the Internet, mPay, Smartphone, ENBD and not cleared from Traffic System

The reason maybe: a. If the amount is refunded after Dubai Police reconciliation provide the customer with the Dubai Smart Government Refund document with transaction No. OR (may be due to another fine on the same date)

Fines paid on the Internet, mPay, Smartphone,ENBD and cleared from Traffic System and no confirmation received.

Customer can call 901 for checking the transaction details and he/she should provide Driving License# or Vehicle Plate# or TC (Traffic File#) Number

Fines paid on the Internet, mPay, Smartphone,ENBD and not cleared from Traffic System and another fines are showing during vehicle renewal

This may be due to the late entry of certain fines on the traffic system. Call center has to check the fines entry date and time.

Fines paid on the Smartphone, ENBD and not cleared from Traffic System

This may be due wrong selection of another plate number on the Smartphone or ENBD

How do I get to a list of traffic violations?

You log in to “Inquiry and Payment of Traffic Fines” Service, and if there is a violation recorded on the vehicle, a button indicating “Print a list of violations”, which will be sent to email registered in the vehicles traffic file and the same list will be displayed on the screen.

How much does it cost to get a list of traffic violations?

There is no fees, if submitted through the Service, but in case it is requested from any of the Service Locations, a due fee of AED 5 per vehicle.

Requesting help for how to pay fines through Internet, Smartphone.

Customers can call 901 for payment help

Requesting how to dispute traffic fines

You can apply through the e SERVICE (Request for Modifying of Traffic Violations) OR visit Deira or Bur Dubai Traffic Department

Tourism Police

Tourism Police

General Overview

Established in 2001, it is a security police department specializing in tourist affairs. Its goal is to provide a safe tourist environment and handle all inquiries and reports from the moment tourists arrive in the Emirate of Dubai until their departure. It works with its partners in the security and tourism sector to improve the efficiency of services provided to tourists and enhance its preventive role. It covers all tourist facilities and establishments (hotel establishments, parks, markets, shopping centers, heritage sites, beaches; in addition to tourist camps) in constant coordination with organizers of domestic, land, and sea trips, and car rental offices.

Tourist Police Operations Room Contact Details
+971 50 453 8107
TouristPolice@dubaipolice.gov.ae

Word of the Commander in Chief of Dubai Police

Lieutenant General Abdullah Khalifa Al Marri
Commander in Chief of Dubai Police

Dubai enjoys high level of security in both regional and worldwide levels as per the international standards. For this reason, Dubai has become safe tourist destination for businessmen and tourist throughout the world.

We wish safe and happy stay for everybody For safe and stable community, Dubai Police founded a specialized security department in 2001, the Department of Tourist Police was founded in order to take over the responsibilities of tourist sector and establish convenient atmosphere where the tourist can feel safe and happy

Important Editions

Tourist Guidelines & Safety Tips

Click below URL to Download Tourist Guidelines & Safety Tips Brochure PDF in 3 Languages.

Tourism Police

Tourist Guidelines & Safety Tips

إرشادات ونصائح السلامة للسياح

旅游指南和安全提示

Tourism Police

الشرطة السياحية

旅游警务