Amount refunded from DSG and taking long time to get the refund

Provide the customer with the DSG refund documents to contact the respective banks

Fines paid on the Internet, mPay, Smartphone, ENBD and not cleared from Traffic System

The reason maybe: a. If the amount is refunded after Dubai Police reconciliation provide the customer with the Dubai Smart Government Refund document with transaction No. OR (may be due to another fine on the same date)

Fines paid on the Internet, mPay, Smartphone,ENBD and cleared from Traffic System and no confirmation received.

Customer can call 901 for checking the transaction details and he/she should provide Driving License# or Vehicle Plate# or TC (Traffic File#) Number

Fines paid on the Internet, mPay, Smartphone,ENBD and not cleared from Traffic System and another fines are showing during vehicle renewal

This may be due to the late entry of certain fines on the traffic system. Call center has to check the fines entry date and time.

Fines paid on the Smartphone, ENBD and not cleared from Traffic System

This may be due wrong selection of another plate number on the Smartphone or ENBD

How do I get to a list of traffic violations?

You log in to “Inquiry and Payment of Traffic Fines” Service, and if there is a violation recorded on the vehicle, a button indicating “Print a list of violations”, which will be sent to email registered in the vehicles traffic file and the same list will be displayed on the screen.

How much does it cost to get a list of traffic violations?

There is no fees, if submitted through the Service, but in case it is requested from any of the Service Locations, a due fee of AED 5 per vehicle.

Requesting help for how to pay fines through Internet, Smartphone.

Customers can call 901 for payment help

Requesting how to dispute traffic fines

You can apply through the e SERVICE (Request for Modifying of Traffic Violations) OR visit Deira or Bur Dubai Traffic Department

Public Opinion Center - Establishment of POC

Establishment of POC

The efforts of Opinion Survey Section and the measurements of opinion surveys results for the internal and external customers had a great role in supporting the idea of establishing a specialized center for surveys to measure the internal and external customers and public opinion orientations.

The department has benefited from the best global practices in opinion surveys through the Internet, such as Gallup, and has studied scientific references in this specialized area.
Study and analysis the last experience of Opinion Survey Section and identifying its development aspects.
Procedures and work systems were prepared and circulated internally to the specialized opinion surveys authorities.
Review a set of logos through organizing a competition for the best logo design for Public Opinion Center.
Display the system of Public Opinion Center to the specialist lecturer who was a representative of Gallup; an international institution.
Review the previous organizational structure of Opinion Survey Section and modify it to meet the work requirements in accordance with the system of Public Opinion Center.
Review work procedures by external and internal ISO auditor and modify them according to the system requirements of Public Opinion Center.
Getting the Senior Management approval for the organizational structure and work procedures (Decision 24/2005), then publishing them To Whom It May Concern

Last Updated Date : 23/09/2022

Public Opinion Center