Amount refunded from DSG and taking long time to get the refund

Provide the customer with the DSG refund documents to contact the respective banks

Fines paid on the Internet, mPay, Smartphone, ENBD and not cleared from Traffic System

The reason maybe: a. If the amount is refunded after Dubai Police reconciliation provide the customer with the Dubai Smart Government Refund document with transaction No. OR (may be due to another fine on the same date)

Fines paid on the Internet, mPay, Smartphone,ENBD and cleared from Traffic System and no confirmation received.

Customer can call 901 for checking the transaction details and he/she should provide Driving License# or Vehicle Plate# or TC (Traffic File#) Number

Fines paid on the Internet, mPay, Smartphone,ENBD and not cleared from Traffic System and another fines are showing during vehicle renewal

This may be due to the late entry of certain fines on the traffic system. Call center has to check the fines entry date and time.

Fines paid on the Smartphone, ENBD and not cleared from Traffic System

This may be due wrong selection of another plate number on the Smartphone or ENBD

How do I get to a list of traffic violations?

You log in to “Inquiry and Payment of Traffic Fines” Service, and if there is a violation recorded on the vehicle, a button indicating “Print a list of violations”, which will be sent to email registered in the vehicles traffic file and the same list will be displayed on the screen.

How much does it cost to get a list of traffic violations?

There is no fees, if submitted through the Service, but in case it is requested from any of the Service Locations, a due fee of AED 5 per vehicle.

Requesting help for how to pay fines through Internet, Smartphone.

Customers can call 901 for payment help

Requesting how to dispute traffic fines

You can apply through the e SERVICE (Request for Modifying of Traffic Violations) OR visit Deira or Bur Dubai Traffic Department

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إحصائية هاتف النجدة

تاريخ آخر تحديث : ٠٩-٠٩-٢٠٢٥

نتائج سرعة الرد على هاتف النجدة 999

الرد على المكالمات الطارئة 999 في غضون 10 ثوان (ثلاث رنات)،مما ادى لتحقيق نسبة %97

إحصائيات مكالمات النجدة

العام	المكالمات المستلمة	نسبة الرد
2024	7322316	95.7%
2023	8394813	97.11%
2022	7422738	99.4%
2021	5384317	99.6%
2020	4124937	99%
2019	5221607	99.1%
2018	5351009	95%
2017	3430582	98%
2016	2786874	98.1%
2015	2775922	94.8%

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إحصائية هاتف النجدة

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نتائج سرعة الرد على هاتف النجدة 999