Amount refunded from DSG and taking long time to get the refund

Provide the customer with the DSG refund documents to contact the respective banks

Fines paid on the Internet, mPay, Smartphone, ENBD and not cleared from Traffic System

The reason maybe: a. If the amount is refunded after Dubai Police reconciliation provide the customer with the Dubai Smart Government Refund document with transaction No. OR (may be due to another fine on the same date)

Fines paid on the Internet, mPay, Smartphone,ENBD and cleared from Traffic System and no confirmation received.

Customer can call 901 for checking the transaction details and he/she should provide Driving License# or Vehicle Plate# or TC (Traffic File#) Number

Fines paid on the Internet, mPay, Smartphone,ENBD and not cleared from Traffic System and another fines are showing during vehicle renewal

This may be due to the late entry of certain fines on the traffic system. Call center has to check the fines entry date and time.

Fines paid on the Smartphone, ENBD and not cleared from Traffic System

This may be due wrong selection of another plate number on the Smartphone or ENBD

How do I get to a list of traffic violations?

You log in to “Inquiry and Payment of Traffic Fines” Service, and if there is a violation recorded on the vehicle, a button indicating “Print a list of violations”, which will be sent to email registered in the vehicles traffic file and the same list will be displayed on the screen.

How much does it cost to get a list of traffic violations?

There is no fees, if submitted through the Service, but in case it is requested from any of the Service Locations, a due fee of AED 5 per vehicle.

Requesting help for how to pay fines through Internet, Smartphone.

Customers can call 901 for payment help

Requesting how to dispute traffic fines

You can apply through the e SERVICE (Request for Modifying of Traffic Violations) OR visit Deira or Bur Dubai Traffic Department

Services

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Inquiries and Follow-up

This package includes a wide range of E-services that enables users to inquire and track t..

Business Individual

Criminal Reports and Complaints

Report Criminal Complaint

This package includes a wide range of services that enable the public to easily report se..

Visitor Business Individual

Lost & Found

This service allows to submit found items to Dubai Police...

Visitor Business Individual

Permits and Certificates

Request a Certificate

This group includes a package of services that allow the public to issue certificates of ..

Visitor Business Individual

Request a Permit

This group of services is concerned with issuing the formal permits necessary to carry out..

Individual

Traffic and Accidents

Traffic Accident Reports

This group of services is concerned with providing traffic accident reports to submit them..

Individual

Pay Traffic Fines

This group of services aims to enable individuals and entities to pay traffic fines , faci..

Visitor Individual

Report a Vehicle or Driver

This service is concerned with allowing the public to report vehicles or drivers violating..

Individual

Business and Corporate

Suppliers Services

This service is concerned with enabling suppliers to provide their services and offers to ..

Visitor Business Individual

Diplomatic Affairs Services

This service is concerned with providing security support and facilitation to diplomatic m..

Individual

On-Site Police Support

This service is concerned with providing field security support during emergencies or spec..

Visitor Business Individual

Request a Lecture or Training Course

This group of services aims to enable entities to benefit from training and awareness prog..

Individual

Facilities Booking

This service is concerned with enabling individuals or entities to book appointments or fa..

Individual

OCEC

This service allows the handling of all banking information through the Economic Crimes Op..

Business

FARIS

FARIS is a secure digital platform developed by Dubai Police to facilitate collaboration b..

Business

Community Engagement

Share Information

This group of services is intended to enable individuals to provide Dubai Police with info..

Business Individual

Community Activities Participation

This group of services aims to open the way for individuals and entities to participate in..

Business Individual

DP Personnel Welfare and Support

This service is enabling individuals or entities to obtain support from Dubai Police...

Individual

Connect with Police

This group of services aims to open direct channels of communication with Dubai Police lea..

Individual

Apply for a Job

This service is concerned with receiving job applications from individuals wishing to join..

Visitor Individual

Emergency and Response

Support and Emergency Response

This package includes a wide range of E-services dedicated to emergency and critical cases..

Student Visitor Business Individual

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