Amount refunded from DSG and taking long time to get the refund

Provide the customer with the DSG refund documents to contact the respective banks

Fines paid on the Internet, mPay, Smartphone, ENBD and not cleared from Traffic System

The reason maybe: a. If the amount is refunded after Dubai Police reconciliation provide the customer with the Dubai Smart Government Refund document with transaction No. OR (may be due to another fine on the same date)

Fines paid on the Internet, mPay, Smartphone,ENBD and cleared from Traffic System and no confirmation received.

Customer can call 901 for checking the transaction details and he/she should provide Driving License# or Vehicle Plate# or TC (Traffic File#) Number

Fines paid on the Internet, mPay, Smartphone,ENBD and not cleared from Traffic System and another fines are showing during vehicle renewal

This may be due to the late entry of certain fines on the traffic system. Call center has to check the fines entry date and time.

Fines paid on the Smartphone, ENBD and not cleared from Traffic System

This may be due wrong selection of another plate number on the Smartphone or ENBD

How do I get to a list of traffic violations?

You log in to “Inquiry and Payment of Traffic Fines” Service, and if there is a violation recorded on the vehicle, a button indicating “Print a list of violations”, which will be sent to email registered in the vehicles traffic file and the same list will be displayed on the screen.

How much does it cost to get a list of traffic violations?

There is no fees, if submitted through the Service, but in case it is requested from any of the Service Locations, a due fee of AED 5 per vehicle.

Requesting help for how to pay fines through Internet, Smartphone.

Customers can call 901 for payment help

Requesting how to dispute traffic fines

You can apply through the e SERVICE (Request for Modifying of Traffic Violations) OR visit Deira or Bur Dubai Traffic Department

Simple Accident Report

Fees
PAID

Service Duration
1 Working Day

Description

This service allows drivers of vehicles damaged as a result of a collision with another vehicle or object, to obtain a minor or medium traffic accident with no injuries report (provided that the accident is not a result of being under the influence of alcohol) so the applicant may carry on the matter with the insurance company. Note that the report is valid for 3 months from the date of issuance.
Service Fees

The individual who caused the accident bears the report filing fee
AED 520
Payment methods

Cash or Debit Card
(In Service centers and SPS centers)

Apply pay
Required Documents
- Photos of the vehicle from all 4 sides including the damages.
Beneficiaries
- Individuals (Citizens, GCC national, Residents, Visitors)
- Government (local ndash; federal ndash; diplomatic)
- Business sector
Working hours

Police stations
7:30-22:00
Digital channels
24/7
Service Channels

Dubai Police App (iOS and Android)
Dubai Police Website
Police Stations
Terms and Conditions
- Request can only be made for accidents that occurred within the geographical limits of the
- If the drivers of the vehicles involved in the accident disagree, contact the relevant police station.
Contact details
- Call center 901
- Email mail@dubaipolice.gov.ae
- Live chat in the application and website
- P.O. Box 1493 Dubai- United Arab Emirates

Information

The service is only accessible on
Smart Phones.

To access the Service, please visit the Website
on your Phone or Scan the QR code above.

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