Amount refunded from DSG and taking long time to get the refund

Provide the customer with the DSG refund documents to contact the respective banks

Fines paid on the Internet, mPay, Smartphone, ENBD and not cleared from Traffic System

The reason maybe: a. If the amount is refunded after Dubai Police reconciliation provide the customer with the Dubai Smart Government Refund document with transaction No. OR (may be due to another fine on the same date)

Fines paid on the Internet, mPay, Smartphone,ENBD and cleared from Traffic System and no confirmation received.

Customer can call 901 for checking the transaction details and he/she should provide Driving License# or Vehicle Plate# or TC (Traffic File#) Number

Fines paid on the Internet, mPay, Smartphone,ENBD and not cleared from Traffic System and another fines are showing during vehicle renewal

This may be due to the late entry of certain fines on the traffic system. Call center has to check the fines entry date and time.

Fines paid on the Smartphone, ENBD and not cleared from Traffic System

This may be due wrong selection of another plate number on the Smartphone or ENBD

How do I get to a list of traffic violations?

You log in to “Inquiry and Payment of Traffic Fines” Service, and if there is a violation recorded on the vehicle, a button indicating “Print a list of violations”, which will be sent to email registered in the vehicles traffic file and the same list will be displayed on the screen.

How much does it cost to get a list of traffic violations?

There is no fees, if submitted through the Service, but in case it is requested from any of the Service Locations, a due fee of AED 5 per vehicle.

Requesting help for how to pay fines through Internet, Smartphone.

Customers can call 901 for payment help

Requesting how to dispute traffic fines

You can apply through the e SERVICE (Request for Modifying of Traffic Violations) OR visit Deira or Bur Dubai Traffic Department

Corpse Entry Permit

Access Service Follow-Up FAQs

Description

This service enables customers interested to enter their deceased relatives for burial in the country, to obtain a permit for deceased entry .
Beneficiaries

Individuals (Citizens, from GCC countries Residents, Visitors)
Required Documents

None
Required Information

-   Attach passport copy or National ID card number of the reporter
-   Attach passport copy or National ID card number of the deceased
-   Attach copy of transporting policy
-   Attach certified copy of death certificate for citizen or resident
Terms and Conditions

In person attendance of a family member or those who act on behalf of them legally (for citizen and resident)
Other Requirements

None
Steps to achieve the transaction

-   Fill up application form
-   Submit request
-   Receive transaction number via SMS and Email to follow-up on request
Service Fees

Free service
Payment methods

No fees ( free service )
Service Channels

-   Dubai Police Application
-   Website www.dubaipolice.gov.ae
-   Smart Police Stations SPS
-   General Department of Airport Security
Working hours

General Department of Airport Security 24 hours/7 days
Period of service

10 mins
Service Duration

48 hrs from time of release
Partners of the service

None
Service is linked to

None
Remarks

Applications with legal obstacles are excluded from the expected duration of service
Users guide for digital channels

-   Click on the service
-   Fill up application form
-   Attach required documents and data
-   Submit request
-   Follow up on request through digital channels by entering transaction number
Contact details
- Call center 901
- Email mail@dubaipolice.gov.ae
- Live chat in the application and website
- P.O. Box 1493 Dubai- United Arab Emirates

Last Updated Date : 29/10/2022