Amount refunded from DSG and taking long time to get the refund

Provide the customer with the DSG refund documents to contact the respective banks

Fines paid on the Internet, mPay, Smartphone, ENBD and not cleared from Traffic System

The reason maybe: a. If the amount is refunded after Dubai Police reconciliation provide the customer with the Dubai Smart Government Refund document with transaction No. OR (may be due to another fine on the same date)

Fines paid on the Internet, mPay, Smartphone,ENBD and cleared from Traffic System and no confirmation received.

Customer can call 901 for checking the transaction details and he/she should provide Driving License# or Vehicle Plate# or TC (Traffic File#) Number

Fines paid on the Internet, mPay, Smartphone,ENBD and not cleared from Traffic System and another fines are showing during vehicle renewal

This may be due to the late entry of certain fines on the traffic system. Call center has to check the fines entry date and time.

Fines paid on the Smartphone, ENBD and not cleared from Traffic System

This may be due wrong selection of another plate number on the Smartphone or ENBD

How do I get to a list of traffic violations?

You log in to “Inquiry and Payment of Traffic Fines” Service, and if there is a violation recorded on the vehicle, a button indicating “Print a list of violations”, which will be sent to email registered in the vehicles traffic file and the same list will be displayed on the screen.

How much does it cost to get a list of traffic violations?

There is no fees, if submitted through the Service, but in case it is requested from any of the Service Locations, a due fee of AED 5 per vehicle.

Requesting help for how to pay fines through Internet, Smartphone.

Customers can call 901 for payment help

Requesting how to dispute traffic fines

You can apply through the e SERVICE (Request for Modifying of Traffic Violations) OR visit Deira or Bur Dubai Traffic Department

Fines Inquiry and Payment

Beneficiaries

- Individuals (Citizens, from GCC countries, Residents, Visitors) - Government (Local, Federal, Diplomatic) - Companies and institutions

Required Documents

None

Required Information

Driver's License number
Vehicle Plate number
Traffic File number
Traffic Fine number

Terms and Conditions

When inquiring with Driving License number (card registered in Dubai), fines registered on the license number will only appear
When inquiring with plate number, fines registered on the plate number will only appear
When inquiring with traffic file number (vehicles registered in Dubai), fines registered on the traffic file number / or license number (if available) will only appear
Black points registered on traffic file and vehicles wanted for impoundment are displayed, as well as details of impoundment
Online payments are accepted from UAE and GCC countries only using local proxies
Credit and Debit Cards issued from outside UAE and GCC countries are not applicable for online payments

Other Requirements

Valid Email ID
Mobile phone number

Steps to achieve the transaction

Fill up application form
Pay fines amount
Receive fines report and receipt over Email to the applicant

Service Fees

Amount depends on the fines issued
AED 20 for knowledge and innovation fees

Payment methods

Cash (in service centers and SPS centers)
E Dirham
Debit Card (Visa – MasterCard)

Service Channels

Dubai Police Application
Website www.dubaipolice.gov.ae
Dubai Police Stations (Al Qusais Police Station, Ports Police Station, Barsha Police Station)
Touch screens
Voice recognition system
MBME device
Exchange stores (Wall Street)
mPay
Emirates NBD
Call center 901
Dubai Roads and Transport Authority

Working hours

Police Stations 7:30 am – 10:00 pm

Period of service

5 mins

Service Duration

None

Partners of the service

Security Agencies

Service is linked to

Smart Dubai (Digital Payment)

Remarks

Applications with legal obstacles are excluded from the expected duration of service
Customers can submit application without the need of being pre-registered in digital channels

Users guide for digital channels

Click on the service
Fill up application form
Submit request
Follow up on request through digital channels by entering transaction number

Contact details

Call center 901
Email mail@dubaipolice.gov.ae
Live chat in the application and website
P.O. Box 1493 Dubai- United Arab Emirates