Accessibility

- Individuals (Citizens, from GCC countries, Residents, Visitors) - Government (Local, Federal, Diplomatic) - Companies and institutions

None

• Valid Identity card
• Bank account number and IBAN
• Vehicle number 
   

1. The value of fines should not be less than AED 5000 for individuals, and AED 20,000 for companies and institutions
2. The installment applicant should pay 25% of the total fines in case of individuals, companies, and institutions
3. Installments are issued for up to 24 months, according to the value of traffic fines 
4. In case the installments are preferred to be postponed, a fee of AED 100 should be paid for individuals, AED 200 for companies and institutions (legal person), along with AED 10 for knowledge fees and AED 10 for innovation fees for each cheque, where the application should be submitted 15 days before the installment date 
5. The first installment starts after 30 days and the duration between each installment should not exceed 3 months  
6. The installment should be in accordance with the direct discount request approved by the Central Bank  

• Valid Email ID

• Entering the service through Dubai Police website or application
• Inquire about traffic violations by vehicle number or traffic file number or driver license number 
• Select direct discount service 
• Fill up personal information including bank account number and ID number 
• Agree to the terms and conditions of the direct discount service 
• The request is sent to the Central Bank for approval or disapproval, and the customer is notified in case of approval or disapproval with reasons 
• 25% of the fine value is automatically deducted, and the rest is installed and deducted monthly from the customer’s account 
   

No fees (free service)
 

• E Dirham 
• Debit Card (Visa – MasterCard)
   

• Dubai Police Application
• Website www.dubaipolice.gov.ae
• Smart Police Stations SPS
   

-    Dubai Traffic Department 07 :30 am – 03:30 pm (for cheques only)
-    Smart Police Stations SPS – 24/7

3 mins

None

Approved banks 
Central bank
 

Smart Dubai (Digital Payment)

• Applications with legal obstacles are excluded from the expected duration of service 
• Customers can submit application without the need of being pre-registered in digital channels
   

• Click on the service 
• Fill up application form 
• Attach requirements and documents
• Pay fees
• Submit request for installment of traffic fines
• Follow up on request through digital channels by entering transaction number
   

• Call center 901 
• Email mail@dubaipolice.gov.ae
• Live chat in the application and website
• P.O. Box 1493 Dubai- United Arab Emirates