Accessibility

• Valid Identity card
• Bank account number and IBAN
• Vehicle number 
   

• Valid Email ID

• Entering the service through Dubai Police website or application
• Inquire about traffic violations by vehicle number or traffic file number or driver license number 
• Select direct discount service 
• Fill up personal information including bank account number and ID number 
• Agree to the terms and conditions of the direct discount service 
• The request is sent to the Central Bank for approval or disapproval, and the customer is notified in case of approval or disapproval with reasons 
• 25% of the fine value is automatically deducted, and the rest is installed and deducted monthly from the customer’s account 
   

No fees (free service)
 

• E Dirham 
• Debit Card (Visa – MasterCard)
   

• Dubai Police Application
• Website www.dubaipolice.gov.ae
• Smart Police Stations SPS (Stations Map)
• Kiosk
   

• Dubai Traffic Department 7:30 am – 2:30 pm (for payments through cheques only)
• Smart Police Stations SPS – 24/7
   

• Smart Dubai (Digital Payment)

• Applications with legal obstacles are excluded from the expected duration of service 
• Customers can submit application without the need of being pre-registered in digital channels
   

• Click on the service 
• Fill up application form 
• Attach requirements and documents
• Pay fees
• Submit request for installment of traffic fines
• Follow up on request through digital channels by entering transaction number
   

• Call center 901 
• Email mail@dubaipolice.gov.ae
• Live chat in the application and website
• P.O. Box 1493 Dubai- United Arab Emirates