Amount refunded from DSG and taking long time to get the refund

Provide the customer with the DSG refund documents to contact the respective banks

Fines paid on the Internet, mPay, Smartphone, ENBD and not cleared from Traffic System

The reason maybe: a. If the amount is refunded after Dubai Police reconciliation provide the customer with the Dubai Smart Government Refund document with transaction No. OR (may be due to another fine on the same date)

Fines paid on the Internet, mPay, Smartphone,ENBD and cleared from Traffic System and no confirmation received.

Customer can call 901 for checking the transaction details and he/she should provide Driving License# or Vehicle Plate# or TC (Traffic File#) Number

Fines paid on the Internet, mPay, Smartphone,ENBD and not cleared from Traffic System and another fines are showing during vehicle renewal

This may be due to the late entry of certain fines on the traffic system. Call center has to check the fines entry date and time.

Fines paid on the Smartphone, ENBD and not cleared from Traffic System

This may be due wrong selection of another plate number on the Smartphone or ENBD

How do I get to a list of traffic violations?

You log in to “Inquiry and Payment of Traffic Fines” Service, and if there is a violation recorded on the vehicle, a button indicating “Print a list of violations”, which will be sent to email registered in the vehicles traffic file and the same list will be displayed on the screen.

How much does it cost to get a list of traffic violations?

There is no fees, if submitted through the Service, but in case it is requested from any of the Service Locations, a due fee of AED 5 per vehicle.

Requesting help for how to pay fines through Internet, Smartphone.

Customers can call 901 for payment help

Requesting how to dispute traffic fines

You can apply through the e SERVICE (Request for Modifying of Traffic Violations) OR visit Deira or Bur Dubai Traffic Department

File a Labor Complaint

Beneficiaries

Individuals (Citizens, from GCC countries, Residents, Visitors)

Required Documents

None

Required Information

Applicant’s Emirates ID number
Valid Email ID
Mobile phone number
Complaint details (company name, etc)

Terms and Conditions

To accept the complaint and benefit from the service, applicant must fulfill these terms and conditions:

The applicant (laborer) must not have a complaint filed with the Ministry of Human Resources and Emiratisation (MoHRE) or a labor lawsuit pending before the labor court
The residency of the applicant (laborer) must be issued by the Emirate of Dubai
The applicant (laborer) must have an employment contract or a work permit documented and approved by the Ministry of Human Resources and Emiratisation (MoHRE) or other official authorities such as the Dubai Free Zone.
The applicant (laborer) must not have any criminal report filed against them or a sponsored escape report filed by the sponsor against them.
The applicant (laborer) must not have had illegally worked for the employer (working during a visit or on a tourist visa in the UAE)
The applicant (laborer) must be working in a legitimate and approved activity in the UAE and this work does not constitute a crime or a violation of the provisions of the law in the UAE.

Other Requirements

Valid Email ID

Steps to achieve the transaction

Fill up application form
Submit request
Receive transaction number via SMS and Email to the applicant

Service Fees

No fees (free service)

Payment methods

No fees (free service)

Service Channels

Working hours

Smart Police Stations SPS- 24/7
General Department of Human Rights

7:30 am- 19:00 pm

Service office in Al Quoz Industrial

7:30 am- 19:00 pm

Period of service

5 mins

Service Duration

None

Partners of the service

- Public Prosecution
- Dubai Courts
- Ministry of Human Resources and Emiratisation

Service is linked to

None

Remarks

Applications with legal obstacles are excluded from the expected period of service
Customers can submit application without the necessity of being pre-registered in digital channels

Users guide for digital channels

Click on the service
Fill up application form
Submit request
Follow up on request through digital channels by entering transaction number

Contact details

Call center 901
Email mail@dubaipolice.gov.ae
Live chat in the application and website
P.O. Box 1493 Dubai- United Arab Emirates