Amount refunded from DSG and taking long time to get the refund

Provide the customer with the DSG refund documents to contact the respective banks

Fines paid on the Internet, mPay, Smartphone, ENBD and not cleared from Traffic System

The reason maybe: a. If the amount is refunded after Dubai Police reconciliation provide the customer with the Dubai Smart Government Refund document with transaction No. OR (may be due to another fine on the same date)

Fines paid on the Internet, mPay, Smartphone,ENBD and cleared from Traffic System and no confirmation received.

Customer can call 901 for checking the transaction details and he/she should provide Driving License# or Vehicle Plate# or TC (Traffic File#) Number

Fines paid on the Internet, mPay, Smartphone,ENBD and not cleared from Traffic System and another fines are showing during vehicle renewal

This may be due to the late entry of certain fines on the traffic system. Call center has to check the fines entry date and time.

Fines paid on the Smartphone, ENBD and not cleared from Traffic System

This may be due wrong selection of another plate number on the Smartphone or ENBD

How do I get to a list of traffic violations?

You log in to “Inquiry and Payment of Traffic Fines” Service, and if there is a violation recorded on the vehicle, a button indicating “Print a list of violations”, which will be sent to email registered in the vehicles traffic file and the same list will be displayed on the screen.

How much does it cost to get a list of traffic violations?

There is no fees, if submitted through the Service, but in case it is requested from any of the Service Locations, a due fee of AED 5 per vehicle.

Requesting help for how to pay fines through Internet, Smartphone.

Customers can call 901 for payment help

Requesting how to dispute traffic fines

You can apply through the e SERVICE (Request for Modifying of Traffic Violations) OR visit Deira or Bur Dubai Traffic Department

Lost Certificate

Beneficiaries

- Individuals (Citizens, from GCC countries, Residents, Visitors) - Government (Local, Federal, Diplomatic) - Companies and institutions

Required Documents

Lost Documents (Emirates ID, Driver's License, Work License, Vehicle License, etc)

None (no documents required)

Lost Passport

* Citizens / from GCC countries

Passport copy or digital detection of passport data from the Federal Authority For Identity and Citizenship

* Residents (under personal sponsor)

Passport and visa copy or digital detection of passport data from the Federal Authority For Identity and Citizenship

* Residents (under company sponsorship)

Passport and visa copy or digital detection of passport data from the Federal Authority For Identity and Citizenship
Letter from the company (the sponsor) certified by the authorized person with signature and company stamp
Copy of a valid company's trade license
Copy of the company's signature authorization card

* Visitors/ Tourists

Passport copy or digital detection of passport data from the Federal Authority For Identity and Citizenship

Lost cheques and plate numbers

Letter in Arabic from the company or institution for their lost cheques or vehicle plate numbers
Attach copy of missing cheque
Note: In case more than (2) plate numbers are lost, concerned police stations should be visited to file a criminal report

Required Information

Emirates ID number – email
Or passport number – gender – date of birth – nationality – email

Terms and Conditions

In case the applicant is on a personal sponsor, the sponsor should attend in person to submit the request
In case visitors don't have passport or visa copy, they should visit the consulate or embassy of their country to receive a letter with information of the lost passport

Other Requirements

Valid email ID
Determining the location of the lost item
Determining the date when the item was lost

Steps to achieve the transaction

Fill up application form
Pay service fees
Submit request
Receive transaction number via SMS and Email to follow-up on request
Receive the certificate and receipt over email to the applicant

Service Fees

AED 50
AED 20 for knowledge and innovation fees
AED 100 additional fee if applied through service centers in person

Payment methods

Cash - in service centers and SPS centers
E Dirham
Debit Card (Visa – MasterCard)

Service Channels

Dubai Police Application
Website www.dubaipolice.gov.ae
Walk in machine
Drive thru machine
Police Stations (Al Qusais Police Station, Ports Police Station, Barsha Police Station)
Smart Police Stations SPS

Working hours

Smart Police Stations SPS – 24/7
Police Stations 7:30 am – 10:00 pm

Period of service

5 mins

Service Duration

30 days from date of issuance

Partners of the service

Public Prosecution
Dubai Courts
Federal Authority For Identity and Citizenship
Banks (lost cheques)

Service is linked to

Services provided in concerned authorities to issue replacement of lost official documents
Smart Dubai (Digital Payment)

Remarks

Applications with legal obstacles are excluded from the expected duration of service
Customers can submit application without the necessity of being pre-registered in digital channels

Users guide for digital channels

Click on the service
Fill up application form
Pay fees
Submit request
Follow up on request through digital channels by entering transaction number or through call center 901

Contact details

Call center 901
Email mail@dubaipolice.gov.ae
Live chat in the application and website
P.O. Box 1493 Dubai- United Arab Emirates