- Individuals (Citizens, from GCC countries, Residents, Visitors) - Government (Local, Federal, Diplomatic) - Companies and institutions

Lost Documents (Emirates ID, Driver's License, Work License, Vehicle License, etc)

• None (no documents required)

Lost Passport

* Citizens / from GCC countries 

• Passport copy or digital detection of passport data from the Federal Authority For Identity and Citizenship

* Residents (under personal sponsor)

• Passport and visa copy or digital detection of passport data from the Federal Authority For Identity and Citizenship

* Residents (under company sponsorship) 

• Passport and visa copy or digital detection of passport data from the Federal Authority For Identity and Citizenship
• Letter from the company (the sponsor) certified by the authorized person with signature and company stamp
• Copy of a valid company's trade license
• Copy of the company's signature authorization card

* Visitors/ Tourists 

• Passport copy or digital detection of passport data from the Federal Authority For Identity and Citizenship

Lost cheques and plate numbers

• Letter in Arabic from the company or institution for their lost cheques or vehicle plate numbers
•  Attach copy of missing cheque 
• Note: In case more than (2) plate numbers are lost, concerned police stations should be visited to file a criminal report
   

• Emirates ID number – email
• Or passport number – gender – date of birth – nationality – email 

• In case the applicant is on a personal sponsor, the sponsor should attend in person to submit the request
• In case visitors don't have passport or visa copy, they should visit the consulate or embassy of their country to receive a letter with information of the lost passport 
   

• Valid email ID
• Determining the location of the lost item
• Determining the date when the item was lost
   

• Fill up application form 
• Pay service fees 
• Submit request 
• Receive transaction number via SMS and Email to follow-up on request 
• Receive the certificate and receipt over email to the applicant
   

•  AED 50
• AED 20 for knowledge and innovation fees
• AED 100 additional fee if applied through service centers in person
   

• Cash - in service centers and SPS centers
• E Dirham
• Debit Card (Visa – MasterCard)
   

• Dubai Police Application 
• Website www.dubaipolice.gov.ae
• Walk in machine 
• Drive thru machine 
• Police Stations (Al Qusais Police Station, Ports Police Station, Barsha Police Station)
• Smart Police Stations SPS 

Smart Police Stations SPS – 24/7
Police Stations 7:30 am – 10:00 pm
 

5 mins

30 days from date of issuance

Public Prosecution
Dubai Courts
Federal Authority For Identity and Citizenship
Banks (lost cheques)
 

• Services provided in concerned authorities to issue replacement of lost official documents
•  Smart Dubai (Digital Payment)
   

• Applications with legal obstacles are excluded from the expected duration of service 
• Customers can submit application without the necessity of being pre-registered in digital channels
   

• Click on the service
• Fill up application form
• Pay fees
• Submit request
• Follow up on request through digital channels by entering transaction number or through call center 901
   

• Call center 901 
• Email mail@dubaipolice.gov.ae 
• Live chat in the application and website
• P.O. Box 1493 Dubai- United Arab Emirates