Unknown Accident Report

Access Service Follow-Up FAQs

Description

This service enables vehicle owners or drivers whose vehicles are damaged by unknown party, to obtain an accident report allowing them to repair their damaged vehicle. .
Beneficiaries

- Individuals (Citizens, from GCC, Residents, Visitors) - Government (Local, Federal, Diplomatic) - Companies and institutions
Required Documents

None
Required Information
- Driver's License number
- Vehicle ownership number
Terms and Conditions

Reports cannot be from outside Dubai
Other Requirements

Valid Email ID
Steps to achieve the transaction
- Fill up application form
- Identifying the damages on vehicle and attaching photos
- Submit request
- Receive transaction number via SMS and Email to follow-up on request
- Receive the certificate and receipt over Email to the applicant
Service Fees
- AED 400
- AED 20 for knowledge and innovation fees
Payment methods
- Cash - in service centers only
- E Dirham
- Debit Card (Visa – MasterCard)
Service Channels
- Dubai Police Application
- Website www.dubaipolice.gov.ae
- Dubai Police Stations
Working hours

Police stations– 7:30 am – 10:00 pm
Period of service

5 mins
Validity

3 months from date of issuance
Partners of the service

None
Service is linked to

Smart Dubai (Digital Payment)
Remarks
- Applications with legal obstacles are excluded from the expected duration of service
- Customers can submit application without the need of being pre-registered in digital channels
Users guide for digital channels
- Click on the service
- Fill up application form
- Attach photos
- Submit request
- Follow up on request through digital channels by entering transaction number
Contact details
- Call center 901
- Email mail@dubaipolice.gov.ae
- Live chat in the application and website
- P.O. Box 1493 Dubai- United Arab Emirates

Last Updated Date : 12/08/2022