Amount refunded from DSG and taking long time to get the refund

Provide the customer with the DSG refund documents to contact the respective banks

Fines paid on the Internet, mPay, Smartphone, ENBD and not cleared from Traffic System

The reason maybe: a. If the amount is refunded after Dubai Police reconciliation provide the customer with the Dubai Smart Government Refund document with transaction No. OR (may be due to another fine on the same date)

Fines paid on the Internet, mPay, Smartphone,ENBD and cleared from Traffic System and no confirmation received.

Customer can call 901 for checking the transaction details and he/she should provide Driving License# or Vehicle Plate# or TC (Traffic File#) Number

Fines paid on the Internet, mPay, Smartphone,ENBD and not cleared from Traffic System and another fines are showing during vehicle renewal

This may be due to the late entry of certain fines on the traffic system. Call center has to check the fines entry date and time.

Fines paid on the Smartphone, ENBD and not cleared from Traffic System

This may be due wrong selection of another plate number on the Smartphone or ENBD

How do I get to a list of traffic violations?

You log in to “Inquiry and Payment of Traffic Fines” Service, and if there is a violation recorded on the vehicle, a button indicating “Print a list of violations”, which will be sent to email registered in the vehicles traffic file and the same list will be displayed on the screen.

How much does it cost to get a list of traffic violations?

There is no fees, if submitted through the Service, but in case it is requested from any of the Service Locations, a due fee of AED 5 per vehicle.

Requesting help for how to pay fines through Internet, Smartphone.

Customers can call 901 for payment help

Requesting how to dispute traffic fines

You can apply through the e SERVICE (Request for Modifying of Traffic Violations) OR visit Deira or Bur Dubai Traffic Department

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Unknown Accident Report

Access Service Follow-Up FAQs

Description

This service enables vehicle owners or drivers whose vehicles are damaged by unknown party, to obtain an accident report allowing them to repair their damaged vehicle. .
Beneficiaries

- Individuals (Citizens, from GCC, Residents, Visitors) - Government (Local, Federal, Diplomatic) - Companies and institutions
Required Documents

None
Required Information
- Driver's License number
- Vehicle ownership number
Terms and Conditions

Reports cannot be from outside Dubai
Other Requirements

Valid Email ID
Steps to achieve the transaction
- Fill up application form
- Identifying the damages on vehicle and attaching photos
- Submit request
- Receive transaction number via SMS and Email to follow-up on request
- Receive the certificate and receipt over Email to the applicant
Service Fees
- AED 400
- AED 20 for knowledge and innovation fees
Payment methods
- Cash - in service centers only
- E Dirham
- Debit Card (Visa – MasterCard)
Service Channels
- Dubai Police Application
- Website www.dubaipolice.gov.ae
- Dubai Police Stations
Working hours

Police stations– 7:30 am – 10:00 pm
Period of service

5 mins
Service Duration

3 months from date of issuance
Partners of the service

None
Service is linked to

Smart Dubai (Digital Payment)
Remarks
- Applications with legal obstacles are excluded from the expected duration of service
- Customers can submit application without the need of being pre-registered in digital channels
Users guide for digital channels
- Click on the service
- Fill up application form
- Attach photos
- Submit request
- Follow up on request through digital channels by entering transaction number
Contact details
- Call center 901
- Email mail@dubaipolice.gov.ae
- Live chat in the application and website
- P.O. Box 1493 Dubai- United Arab Emirates

Last Updated Date : 26/12/2023