Amount refunded from DSG and taking long time to get the refund

Provide the customer with the DSG refund documents to contact the respective banks

Fines paid on the Internet, mPay, Smartphone, ENBD and not cleared from Traffic System

The reason maybe: a. If the amount is refunded after Dubai Police reconciliation provide the customer with the Dubai Smart Government Refund document with transaction No. OR (may be due to another fine on the same date)

Fines paid on the Internet, mPay, Smartphone,ENBD and cleared from Traffic System and no confirmation received.

Customer can call 901 for checking the transaction details and he/she should provide Driving License# or Vehicle Plate# or TC (Traffic File#) Number

Fines paid on the Internet, mPay, Smartphone,ENBD and not cleared from Traffic System and another fines are showing during vehicle renewal

This may be due to the late entry of certain fines on the traffic system. Call center has to check the fines entry date and time.

Fines paid on the Smartphone, ENBD and not cleared from Traffic System

This may be due wrong selection of another plate number on the Smartphone or ENBD

How do I get to a list of traffic violations?

You log in to “Inquiry and Payment of Traffic Fines” Service, and if there is a violation recorded on the vehicle, a button indicating “Print a list of violations”, which will be sent to email registered in the vehicles traffic file and the same list will be displayed on the screen.

How much does it cost to get a list of traffic violations?

There is no fees, if submitted through the Service, but in case it is requested from any of the Service Locations, a due fee of AED 5 per vehicle.

Requesting help for how to pay fines through Internet, Smartphone.

Customers can call 901 for payment help

Requesting how to dispute traffic fines

You can apply through the e SERVICE (Request for Modifying of Traffic Violations) OR visit Deira or Bur Dubai Traffic Department

Change Vehicle Color

Access Service Follow-Up FAQs

Description

This service allows customers wanting to change their vehicle color, to obtain a security approval..
Beneficiaries

- Individuals (Citizens, from GCC countries, Residents) - Government (Local, Federal, Diplomatic) - Companies and institutions
Required Documents

None
Required Information
- Emirates ID number
- Valid Email ID
- Vehicle details (plate number – new color)
- Attachments (photo of vehicle)
Terms and Conditions

None
Other Requirements

Sending the vehicle to the General Department of Criminal Investigations- Track Back Department if needed (in case of vehicle suspicion or is wanted)
Steps to achieve the transaction
- Fill up application form
- Pay service fees
- Submit request
- Receive transaction number and receipt via Email to the applicant
Service Fees
- AED 100
- AED 20 for knowledge and innovation fees
Payment methods
- Cash (in service centers and SPS centers)
- E Dirham
- Debit Card (Visa – MasterCard)
Service Channels
- Dubai Police Application
- Website www.dubaipolice.gov.ae
- Smart Police Stations (SPS)
- General Department of Criminal Investigations- Track Back Department
Working hours
- CID – 24 hours/7 days
- Smart Police Stations SPS – 24 hours/7 days
Period of service

5 Minutes
Service Duration

One month from date of issuance
Partners of the service

None
Service is linked to
- Smart Dubai (Digital Payment)
- Roads and Transport Authority
- Ministry of Interior
Remarks
- Applications with legal obstacles are excluded from the expected duration of service
- Customers can submit application without the necessity of being pre-registered in digital channels
Users guide for digital channels
- Click on the service
- Fill up application form
- Pay fees
- Submit request
- Follow up on request through digital channels by entering transaction number
Contact details
- Call center 901
- Email mail@dubaipolice.gov.ae
- Live chat in the application and website
- P.O. Box 1493 Dubai- United Arab Emirates

Last Updated Date : 19/08/2022