Victim Support

Access Service Follow-Up FAQs

Description

‏This service is available for people who are harmed by others because of an act that breaks the law, and reach out to the police in different types of accidents by communicating with the police to know the latest updates in their cases until the case closure, as we provide assistance and moral support by Phone, SMS, Mail or any other way of communications. .
Beneficiaries

Individuals (Citizens, from GCC countries, Residents, Visitors)
Required Documents

None
Required Information
- Applicant’s Emirates ID number
- Valid Email ID
- Mobile phone number
- Judicial rulings or complaints
Terms and Conditions
- There is no visible dispute with relevant authorities on the subject
- No court rulings in the perspective dispute
Other Requirements
- Valid Email ID
Steps to achieve the transaction
- Fill up application form
- Submit request
- Receive transaction number via SMS and Email to the applicant
Service Fees

No fees (free service)
Payment methods

No fees (free service)
Service Channels
- Dubai Police Application
- Website www.dubaipolice.gov.ae
- Call center 901
- General Department of Human Rights
- Smart Police Stations SPS (Stations Map)
Working hours
- CID – 24/7
- Smart Police Stations SPS – 24/7
- Police Stations 7:30 am – 10:00 pm
Service is linked to

None
Remarks
- Applications with legal obstacles are excluded from the expected period of service
- Customers can submit application without the necessity of being pre-registered in digital channels
Users guide for digital channels
- Click on the service
- Fill up application form
- Submit request
- Follow up on request through digital channels by entering transaction number
Contact details
- Call center 901
- Email mail@dubaipolice.gov.ae
- Live chat in the application and website
- P.O. Box 1493 Dubai- United Arab Emirates

Last Updated Date : 10/08/2022

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