Amount refunded from DSG and taking long time to get the refund

Provide the customer with the DSG refund documents to contact the respective banks

Fines paid on the Internet, mPay, Smartphone, ENBD and not cleared from Traffic System

The reason maybe: a. If the amount is refunded after Dubai Police reconciliation provide the customer with the Dubai Smart Government Refund document with transaction No. OR (may be due to another fine on the same date)

Fines paid on the Internet, mPay, Smartphone,ENBD and cleared from Traffic System and no confirmation received.

Customer can call 901 for checking the transaction details and he/she should provide Driving License# or Vehicle Plate# or TC (Traffic File#) Number

Fines paid on the Internet, mPay, Smartphone,ENBD and not cleared from Traffic System and another fines are showing during vehicle renewal

This may be due to the late entry of certain fines on the traffic system. Call center has to check the fines entry date and time.

Fines paid on the Smartphone, ENBD and not cleared from Traffic System

This may be due wrong selection of another plate number on the Smartphone or ENBD

How do I get to a list of traffic violations?

You log in to “Inquiry and Payment of Traffic Fines” Service, and if there is a violation recorded on the vehicle, a button indicating “Print a list of violations”, which will be sent to email registered in the vehicles traffic file and the same list will be displayed on the screen.

How much does it cost to get a list of traffic violations?

There is no fees, if submitted through the Service, but in case it is requested from any of the Service Locations, a due fee of AED 5 per vehicle.

Requesting help for how to pay fines through Internet, Smartphone.

Customers can call 901 for payment help

Requesting how to dispute traffic fines

You can apply through the e SERVICE (Request for Modifying of Traffic Violations) OR visit Deira or Bur Dubai Traffic Department

Victim Support

Access Service Follow-Up FAQs

Description

‏This service is available for people who are harmed by others because of an act that breaks the law, and reach out to the police in different types of accidents by communicating with the police to know the latest updates in their cases until the case closure, as we provide assistance and moral support by Phone, SMS, Mail or any other way of communications. .
Beneficiaries

Individuals (Citizens, from GCC countries, Residents, Visitors)
Required Documents

None
Required Information
- Applicant’s Emirates ID number
- Valid Email ID
- Mobile phone number
- Judicial rulings or complaints
Terms and Conditions
- There is no visible dispute with relevant authorities on the subject
- No court rulings in the perspective dispute
Other Requirements
- Valid Email ID
Steps to achieve the transaction
- Fill up application form
- Submit request
- Receive transaction number via SMS and Email to the applicant
Service Fees

No fees (free service)
Payment methods

No fees (free service)
Service Channels
- Dubai Police Application
- Website www.dubaipolice.gov.ae
- Call center 901
- General Department of Human Rights
- Smart Police Stations SPS (Stations Map)
Working hours
- CID – 24/7
- Smart Police Stations SPS – 24/7
- Police Stations 7:30 am – 10:00 pm
Service is linked to

None
Remarks
- Applications with legal obstacles are excluded from the expected period of service
- Customers can submit application without the necessity of being pre-registered in digital channels
Users guide for digital channels
- Click on the service
- Fill up application form
- Submit request
- Follow up on request through digital channels by entering transaction number
Contact details
- Call center 901
- Email mail@dubaipolice.gov.ae
- Live chat in the application and website
- P.O. Box 1493 Dubai- United Arab Emirates

Last Updated Date : 10/08/2022